1 - Introduction (30.28 MB)
10 - Techniques to Listen Online also with nonnative speakers (56.99 MB)
11 - How to Use AI to Improve Active Listening (70.85 MB)
12 - Case Studies (34.84 MB)
13 - Time to Reflect (96.09 MB)
2 - Eliminate Distractions and Focus on the Conversation (21.43 MB)
3 - Repeat back what you heard in your own words to confirm understanding (71.62 MB)
4 - Clarification and Confirmation (30.5 MB)
5 - Demonstrating Interest and Understanding with Empathy (146.72 MB)
6 - Use NonVerbalShort Verbal Cues to Demonstrate Active Listening (65.25 MB)
7 - Key Strategies for Active Listening (112.16 MB)
8 - 123 Listening (37.34 MB)
9 - How to communicate better Internationally (133.34 MB)