Onboard New Customers for Loyalty, Engagement, and Expansion
Free Download Onboard New Customers for Loyalty, Engagement, and Expansion
Released 3/2024
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 48m | Size: 208 MB
Developing a successful customer onboarding process is essential to maximizing business value. It ensures you focus on building loyalty, engagement, and expansion from the very first moment your customer decides to buy from you. In this course, learn key onboarding strategies from sales expert Robbie Kellman Baxter. Find out how to design a customer onboarding structure targeted at a specific customer segment. Learn the basics of applying key metrics to measure onboarding effectiveness, investing in customer success, and collaborating with other teams in sales, product, and account management. Along the way, Robbie shows you how to troubleshoot a handful of common onboarding challenges, such as managing reluctant users, navigating "oversales," prioritizing the customer experience, and more.


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Increase Customer Loyalty by Doing Agent Experience (AX) Right
Free Download Increase Customer Loyalty by Doing Agent Experience (AX) Right
Released 2/2024
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 47m | Size: 128 MB
In this course, customer service expert Stacy Sherman shows you how to foster strong agent experience (AX) so that your agents can deliver value and engender customer loyalty. Learn how to identify challenges that impact agent effectiveness. Explore hiring strategies for contact center agents, as well as building positive relationships with your agents from day one. Find out how to elevate agent performance through intentional training and development and learn how to prepare contact center agents for future leadership. This course equips you with a blueprint to connect agent experience to customer experience, so that you're focused on doing right by your teams and your customers.


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Marketing Strategy – Build Customer Loyalty
Free Download Marketing Strategy – Build Customer Loyalty
Released 1/2024
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 50m | Size: 86 MB
Customer loyalty is one of the most coveted goals in business, and organizations spend billions of dollars a year to attain it. But is that money being spent effectively? In this course, marketing expert, professor, and bestselling author Marta Dapena-Baron shares best practices for designing customer loyalty programs that align your organization's strengths and your brand meaning. Join Marta in this course to learn how to: define brand-customer loyalty; articulate the importance of loyalty to others in your company to obtain support for your loyalty initiatives; differentiate three types of customer loyalty; identify your company's ideal loyalty profile; and create and nurture customer brand loyalty that specifically fits with your organization's capabilities.


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Bitter Choices Loyalty and Betrayal in the Russian Conquest of the North Caucasus
Free Download Michael Khodarkovsky, "Bitter Choices: Loyalty and Betrayal in the Russian Conquest of the North Caucasus"
English | ISBN: 0801479525 | 2014 | 216 pages | PDF | 3 MB
Russia's attempt to consolidate its authority in the North Caucasus has exerted a terrible price on both sides since the mid-nineteenth century. Michael Khodarkovsky tells a concise and compelling history of the mountainous region between the Black and Caspian seas during the centuries of Russia's long conquest (1500-1850s). The history of the region unfolds against the background of one man's life story, Semën Atarshchikov (1807-1845). Torn between his Chechen identity and his duties as a lieutenant and translator in the Russian army, Atarshchikov defected, not once but twice, to join the mountaineers against the invading Russian troops. His was the experience more typical of Russia's empire-building in the borderlands than the better known stories of the audacious kidnappers and valiant battles. It is a history of the North Caucasus as seen from both sides of the conflict, which continues to make this region Russia's most violent and vulnerable frontier.


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Surf When You Can Lessons in Life, Loyalty, and Leadership from a Maverick Navy Captain [Audiobook]
Free Download Surf When You Can: Lessons in Life, Loyalty, and Leadership from a Maverick Navy Captain (Audiobook)
English | ASIN: B0BRYQMZTS | 2023 | 5 hours and 51 minutes | M4B@128 kbps | 324 MB
Author: Captain Brett Crozier, Michael Vlessides
Narrator: Captain Brett Crozier

Inspiring lessons learned from a lifetime of honor, service, and leadership from Captain Brett Crozier, the former commanding officer of the aircraft carrier USS Theodore Roosevelt and renowned Navy officer. Amid one of the darkest times in American history, it was a moment that captured the attention of the nation. Brett Crozier, captain of the most powerful and prestigious aircraft carrier in the United States Navy, walked off his ship for the last time while thousands of his sailors saluted and chanted his name in admiration. This remarkable moment occurred after Crozier made the decision to try to protect his sailors by pleading with his superiors for help when COVID-19 swept through the vessel.


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Building Customer Loyalty
Free Download Building Customer Loyalty
Duration: 28m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 229 MB
Level: Intermediate | Genre: eLearning | Language: English
Customer acquisition is one of the most expensive investments a company can make. When you win a customer, you want to keep them for life. Increasing customer loyalty—those positive feelings that customers have about your brand—is the best way to increase sales, retention, and the overall value of your company. In this course, bestselling author Noah Fleming reveals the four stages of the customer loyalty loop: an ongoing cycle of engaging, converting, serving, and rewarding the customers that engage with your business. He shows how to apply these lessons by developing a customer loyalty action plan and customer loyalty program tailored for the needs of your business. Using these techniques, you can identify and retain your most valuable customers and keep them loyal for life.
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Increase Customer Loyalty During A Cost Of Living Crisis
Published 5/2023
Created by Expert Academy
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 7 Lectures ( 46m ) | Size: 917 MB


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Land and Loyalty Security and the Development of Property Rights in Thailand
Free Download Land and Loyalty: Security and the Development of Property Rights in Thailand By Tomas Larsson
2012 | 224 Pages | ISBN: 0801450810 | PDF | 2 MB
Domestic and international development strategies often focus on private ownership as a crucial anchor for long-term investment; the security of property rights provides a foundation for capitalist expansion. In recent years, Thailand's policies have been hailed as a prime example of how granting formal land rights to poor farmers in low-income countries can result in economic benefits. But the country provides a puzzle: Thailand faced major security threats from colonial powers in the nineteenth century and from communism in the twentieth century, yet only in the latter case did the government respond with pro-development tactics. In Land and Loyalty, Tomas Larsson argues that institutional underdevelopment may prove, under certain circumstances, a strategic advantage rather than a weakness and that external threats play an important role in shaping the development of property regimes. Security concerns, he find, often guide economic policy. The domestic legacies, legal and socioeconomic, resulting from state responses to the outside world shape and limit the strategies available to politicians. While Larsson's extensive archival research findings are drawn from Thai sources, he situates the experiences of Thailand in comparative perspective by contrasting them with the trajectory of property rights in Japan, Burma, and the Philippines.


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