1 Professionalism and Soft Skills.mp4 (14.85 MB)
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2 Communication.mp4 (18.96 MB)
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3 Behavior.mp4 (25.94 MB)
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4 Tips for Being Professional.mp4 (16.92 MB)
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1 The Small Print.mp4 (6.62 MB)
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10 Creating a Respectful Workplace is Everyone's Job.mp4 (19.06 MB)
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2 Diversity & Inclusion (D&I) Overview.mp4 (10.14 MB)
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3 Caring About D&I.mp4 (17.65 MB)
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4 Harassment in the Workplace.mp4 (17.94 MB)
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5 Understanding Bias.mp4 (14.82 MB)
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6 Cultural Differences.mp4 (21.28 MB)
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7 What is Appropriat.mp4 (24.09 MB)
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8 Handling Harassment.mp4 (15.06 MB)
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9 Being Inclusive.mp4 (14.81 MB)
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1 Introduction Why Does it Matter.mp4 (26.22 MB)
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2 Connecting with the Customer.mp4 (26.32 MB)
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3 Listening to Customers.mp4 (25.49 MB)
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4 Speaking to Customers on the Phone.mp4 (22.74 MB)
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5 Being Professional with Email and Chat.mp4 (21.71 MB)
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6 Handling Difficult Situations.mp4 (21.8 MB)
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Review.mp4 (29.18 MB)
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