1 Onboarding to learning process.mp4 (75.85 MB)
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2 Welcome to MTF.mp4 (24.75 MB)
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10 Customer Journey Optimisation.mp4 (158.1 MB)
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11 Service Blueprinting and Process Design.mp4 (117.18 MB)
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12 Voice of the Customer (VoC) Analysis.mp4 (53.03 MB)
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13 Emotional Experience Design (EED).mp4 (54.28 MB)
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14 Lifetime Value (LTV) and Customer Lifetime Value (CLV).mp4 (40 MB)
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15 Employee Experience (EX).mp4 (35.23 MB)
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3 Introduction to Customer Experience Management.mp4 (43.07 MB)
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5 Theory Overview.mp4 (17.15 MB)
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6 High-Level Frameworks.mp4 (63.03 MB)
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7 CX Principles.mp4 (42.38 MB)
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8 Customer Segmentation and Persona Development.mp4 (65.84 MB)
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9 Service Recovery and Complaint Handling.mp4 (72.97 MB)
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26 Interactive Part.mp4 (31.06 MB)
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27 Congratulations with course finishing.mp4 (30.52 MB)
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28 Bonus Section Next Steps.mp4 (28.47 MB)
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