It Helpdesk Fundamentals
It Helpdesk Fundamentals
Published 5/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.35 GB | Duration: 5h 1m
Unlock Success: IT Helpdesk Fundamentals Course for Expert IT Support
What you'll learn
Learn how to manage and troubleshoot Windows 10.
Learn to diagnose end user issues.
Learn how to find and remove malware.
Learn how to add Machines to a Windows network.
Troubleshoot driver and software update issues.
Troubleshoot connectivity issues.
How to interview for a helpdesk support position.
Use common problem-solving methodologies.
Grasp the fundamentals of computer networking and troubleshoot common network issues.
Understand the basics of IP addressing, DNS, and DHCP.
Requirements
No prerequisites. This course assumes that you are new to IT and networking.
Description
Embark on a transformative journey into the heart of IT support with our "IT Helpdesk Fundamentals" course. Designed for beginners and those looking to solidify their foundational knowledge, this comprehensive course covers key aspects essential for success in the dynamic world of IT helpdesk.Discover the core principles of IT support, unravel the intricacies of hardware and software, and master popular operating systems. Delve into computer networking essentials, explore security protocols and develop proficiency in remote troubleshooting. Our practical, hands-on approach ensures you gain actionable skills applicable to real-world scenarios.What sets this course apart is its emphasis on cultivating excellent customer service skills, a critical aspect of IT support. Navigate through challenges with grace and efficiency, enhancing your problem-solving abilities. Whether you're an aspiring IT professional or a current helpdesk employee, this course equips you with the expertise employers demand.Elevate your career in IT support with our 'IT Helpdesk Fundamentals' course. Master essential skills, from hardware troubleshooting to network configurations, and gain a solid foundation in operating systems. Learn to provide seamless remote support, enhance security measures, and perfect your customer service techniques. This course is your gateway to a successful IT helpdesk career—enroll now and take the first step towards becoming a sought-after IT professional!Join us to unlock the door to a rewarding career in IT support. Enroll now and empower yourself with the IT Helpdesk Fundamentals needed to excel in this ever-evolving field.
Overview
Section 1: Introduction
Lecture 1 Introduction to IT Helpdesk Support
Section 2: Customer Service Skills
Lecture 2 Mastering Effective Communication Skills
Section 3: Basic Network Support
Lecture 3 Networking fundamentals
Section 4: Troubleshooting
Lecture 4 Problem-solving techniques
Lecture 5 Overview of Event Viewer in Windows Server
Lecture 6 Video - How to fix public IP being blacklisted
Lecture 7 Fix TCPIP Corruption in Windows 10 Using Netsh
Lecture 8 Reset Window 10 Network Adapter
Lecture 9 Video - Troubleshooting Internet Connectivity
Lecture 10 Video - Using PowerShell to Gather Firewall Information
Lecture 11 Video - Using netsh to Manage the Windows Firewall
Lecture 12 Video - NSLookup
Lecture 13 Video - IP Blacklisting...How to Identify and Fix
Section 5: Backup and Recovery
Lecture 14 Enable System Restore on Windows 10
Lecture 15 Create a System Restore point on Windows 10
Lecture 16 Recover using System Restore on Windows 10
Section 6: Printers
Lecture 17 TCP-IP Printing overview
Lecture 18 Video and Lab - Adding a Printer to the Network Using TCPIP
Lecture 19 Add a Network Printer to a Windows 10 Client
Lecture 20 Printer Pooling
Lecture 21 Add a network printer in Windows Server
Lecture 22 Install and use the Print Management
Lecture 23 Deploy printers using Group Policy in Windows Server
Section 7: Windows 10
Lecture 24 Repair Windows 10 with System File Checker (SFC)
Lecture 25 Repair Windows 10 System files offline Using (SFC)
Lecture 26 Use ReadyBoost to Speed up Windows 10
Lecture 27 Video and Lab - Join a Windows 10 Client to a Microsoft Domain
Lecture 28 Video - The Microsoft Windows Malicious Software Removal Tool
Lecture 29 Video - Easy Trick to Free Up Disk Space
Lecture 30 Accessing Safe Mode In Wndows 10/11
Lecture 31 Video - Connecting a Bluetooth Device in Windows 10
Section 8: Troubleshooting Microsoft Word
Lecture 32 Using the File Open and Repair Feature
Lecture 33 Repair or Reinstall Your Microsoft Office Word 2016
Lecture 34 Word Experienced an Error Trying to Open the file
Lecture 35 Reset Microsoft Office Word to Default Settings
Section 9: Identifying and Removing Malware
Lecture 36 Basics of cybersecurity
Lecture 37 Video - Overview of Windows Sysinternal Tools
Lecture 38 Video - Overview of Sysinternal's Process Explorer
Lecture 39 Video and Lab - Finding Malware with Sysinternal's Process Explorer
Anyone seeking entry-level positions in the IT support field.,Those wanting to prepare for a career in IT that have no technical training or experience.,Anyone wanting to start their career as IT Support/HelpDesk/Technician
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